General Information

Orders

Purchase Orders are accepted via fax or email. Phone orders are not accepted
All orders are accepted subject to standard delivery terms. A member of our customer service will contact you if requested ship date cannot be met
Changes to orders are required in writing via fax or email

Normal production time is approximately 5-7 working days
Rush 3 day production could be requested at no additional charge
Same Day Rush, and Next Day Rush services available on most productions. Please refer to 24 Hour Rush tab for more information
Account must be in good standing to avoid delay in production time
Proof approval required to initiate production
For accounts requiring prepayment, production begins upon receipt of payment

Prices include a 1 color 1 location imprint unless specified
For large quantity quotes, please call factory for pricing and quotation
Co-op pricing available on some items, please call factory to confirm
Shipments will be made in exact ordered quantity. If over/underruns are needed, a member of our team will contact you prior to production
Blank goods available on most items at EQP pricing
Please call factory confirm availability of specials are promotions
Factory reserves the right to assess a $50(V) LESS THAN MINIMUM charge on all items
Virtual Proof Charge: $10.00(V)
Loose Carton Fee: $5.00(V)

Please call factory if special packaging is required
Customers are welcomed to send packging materials to Opusline to be used, labor charge will be assess on a case by case basis
Special packaging charge for ceramics and glass $10.00 (V) per box.

All shipments will be made from FOB Ontario, California
Unless otherwise noted, all shipments will be made through UPS/FEDEX Ground
Order processing will contact you if LTL Trucking generates a better shipping cost
For all truck shipments (LTL / Volume) will be quoted based on business to business, dock to dock delivery. Please call factory if liftgate / residential services are needed
Drop shipment charge $6.25(V) per location
Cost on export shipments will be provided, but Opusline will not be able provide exact custom duty fees. Custom duty fees may be charge after shipment is made
USPS is generally not recommended. Customer needs to assume risk of loss of merchandise or slow delivery time

Artwork must be emailed to info@opuslineusa.com
Vector art is required
Please reference PO# when emailing artwork
All text copies are to be outlined in vector format
Artwork will be held for no more than 48 months
Some multi-color logos may require an 1/16” deviation. Please call factory to confirm
Vectorizing artwork $40(V) / hour
Typesetting available at no cost if factory possess the necessary font
Some logos may be modified slightly to allow for better print quality. Our order

Factory must be notified prior to any cancellation or return of merchandise
Customer must inspect all goods immediately upon receipt within one week.
Factory reserves the right to charge a 10% restocking fee
Cancellation is not allowed once Opusline receives approval to proceed with production

Customer warrants Opusline the right to use the logo / artwork to be placed on Opusline merchandise
Customer warrants that it shall defend, indemnify, and hold harmless Opusline products and its employees and agents against any claims for damages and costs, including but not limited to attorney fees and cost, in any cause of action including, but not limited to an infringement action as a result of the imprinting of the artwork supplied